CR performance 2015 - 2020
Measures and targets
For the 34 commitments in our Business Principles we set 39 measures and targets, demonstrating the progress we have made to operate in a responsible manner. The targets were agreed to 2020 and the measures cover the performance of the whole business (unless otherwise stated). For more performance details for each Business Principle area click on a link below.
RAG (Red, Amber, Green) performance
| Business principle area | No. of measures | Red | Amber | Green | RAG score* & status 2019/2020 |
|---|---|---|---|---|---|
| Customers | 8 | 3 | 0 | 5 | 2.25 |
| Environment | 11 | 3 | 0 | 8 | 2.45 |
| Employees | 6~ | 0 | 0 | 6 | 3.00 |
| Stakeholders | 8 | 1 | 0 | 7 | 2.75 |
| Communities | 5 | 2 | 0 | 3 | 2.20 |
| Overall | 38 | 9 (24%) | 0 | 29 (76%) | 2.53 |
*weighted averages (green=3, amber=2, red=1) with ≥2.5 resulting in green, 1.51-2.49 in amber and ≤1.50 in red
~The no. of Employee measures has been reduced by one due to the BITC 'race for opportunity' measure no longer considered as an appropriate reflection of our business approach.
Previous year performance
| Business Principle area | RAG score* & status 2018/2019 | RAG score* & status 2017/2018 | RAG score* & status 2016/2017 | RAG score* & status 2015/2016 |
|---|---|---|---|---|
| Customers | 2.25 | 2.50 | 2.25 | 2.25 |
| Environment | 2.82 | 2.73 | 2.55 | 2.55 |
| Employees | 2.14 | 2.29 | 2.14 | 2.14 |
| Stakeholders | 2.75 | 2.75 | 2.75 | 2.75 |
| Communities | 2.40 | 2.80 | 3.00 | 2.40 |
| Overall | 2.51 | 2.62 | 2.51 | 2.45 |