Employee performance 2015 - 2020
The table below details our employee measures and targets to 2020. It reports our performance and demonstrates progress against our Business Principle commitment to support our employees to achieve their full potential in a safe workplace.
The BITC 'race for opportunity' measure was removed from 2017/18 because it was no longer considered as an appropriate reflection of our business approach.
Performance highlights to 2020 include:
- Reducing our reportable accident rates down - our aim is now that by 2030 no one will be harmed whilst working on our behalf
- In 2020 our engagement increased to 84% and we outperformed the target UK Norm for each YOS-based measure
For further explanation on the measures and targets used and to understand the verification process for our data, please click on the specific measure.
| Business Principle Commitment | Measure | Target to 2020 | 2019/20 Performance | 2018/19 Performance | 2017/18 Performance | 2016/17 Performance | 2015/16 Performance | 2014/15 Performance |
|---|---|---|---|---|---|---|---|---|
| Provide safe, secure working conditions | Accident frequency rate | 0.133 | 0.110 | 0.152 | 0.102 | 0.165 | 0.104 | 0.112 |
| Provide competitive rewards to attract and retain employees and recognise high achievement | Dow Jones Sustainability Index: Talent Attraction and Retention section | Industry best score | 69% | 64 | 79% | 93% | 64% | |
| Invest in the learning and development of our employees | YOS question: I believe I have the opportunity for personal development and growth in this organisation | UK transitional norm | 69% | 66 | 68% | 60% | N/A | |
| Value diversity, providing equality of opportunity and recruiting and promoting on merit | BITC 'race for opportunity' level | Gold status | Bronze status | Bronze status | N/A | |||
| Communicate openly and honestly with respect for our employees | YOS question: I feel well informed about the performance of the organisation as a whole | UK transitional norm | 77% | 72 | 73% | 59% | N/A | |
| Enable effective employee representation to be maintained | Number of formal trade disputes | Zero | Zero | Zero | Zero | 1 | Zero | |
| Expect our employees to live our values as part of their role | YOS question: I understand United Utilities’ values (customer focus, integrity, innovation) | UK transitional norm | 78% | 76% | 74% | 87% | 88% | N/A |