Employee performance
The table below details our employee value measures and targets to 2025. It reports our performance and demonstrates progress in creating a great place to work for all our employees as part of delivering
Performance highlights in 2024 include:
- We received the Water Industry Skills Employer of the Year Award 2023 from the Institute of Water in recognition of all the work we do to help colleagues learn, grow and reach their potential.
- We've committed to supporting the ‘10,000 Black Interns’ programme over the next five years and have converted over 20 interns into full‑time employment following the programme.
- During the year we have delivered over 18,000 days of training, ensuring our colleagues have the right skills, knowledge and behaviours.
- Employee accident frequency rate for 2023/24 was 0.092 accidents per 100,000 hours worked, lower than the previous year and amounting to nine accidents reported.
To understand the verification process for our data, please see CR reporting.
The progress we have already made to operate in a responsible manner is demonstrated in our 2015-20 measures and targets performance.
| Measure | Target to 2025 | 2023/24 Performance | 2022/23 Performance | 2021/22 Performance | 2020/21 Performance |
|---|---|---|---|---|---|
| Employee engagement | Upper quartile against UK utilities norm | Upper quartile | Upper quartile | Upper quartile against UK utilities norm | Upper quartile against UK utilities norm |
| Employee Opinion Survey diversity & inclusion questions score | UK high performance norm | Upper quartile | Upper quartile | UK high performance norm | UK high performance norm |
| Employee Opinion Survey learning & development category score | UK utilities high performing norm | Upper quartile | Upper quartile | UK utilities high peforming norm | UK utilities high peforming norm |
| Living Wage accreditation | Secure and retain | Retained accreditation | Retained accreditation | Retained accreditation | Secured accreditation |
| Pension Quality Mark + | Retain accreditation | Retained | Retained | Retained | Retained |
| AFR Employees (per 100,000 hours) | 0.064 | 0.092 | 0.072 | 0.073 | 0.094 |
| AFR Contractors (per 100,000 hours) | Year-on-year improvement in score | 0.043 | 0.078 | 0.043 | 0.087 |
| Wellbeing Charter Accreditation | Retain accreditation | Retained | Retained | Retained | Retained |