United Utilities offers advice to customers on how to protect their pipes during winter

With a wintry cold snap predicted to be on the way, United Utilities is offering help and advice to residents and businesses across the North West to protect their water pipes and avoid bursts and flooding.

When water freezes, it expands and puts more pressure on pipes and joints which can cause them split or pull apart. As the water in the pipe thaws, water can then pour through the damaged pipe, flooding into properties.

The North West water company is offering tips on how to prepare your home or business this winter by encouraging people to think prepare, insulate, protect.

• Prepare - know where your stop tap is and check it works, it’s usually under the kitchen sink but can also be in garages or cellars. Have a number of a plumber at hand or check if a water pipe leak or burst is covered on your home or business insurance.
• Insulate - insulate pipes in cold places like outside and in the garage and loft.  Insulating hot water pipes will also prevent heat from escaping and help save money on your energy bills.
• Protect - any other exposed equipment, such as outside taps with an insulated cover.

Grant Batty, Water Services Director for United Utilities said: “When temperatures drop, pipes that aren’t insulated can freeze and this can cause them to block, or even crack which can cause flooding.

“Customers can take a few simple steps which will go a long way to helping them avoid any nasty burst pipes and all the inconvenience and repair costs that this brings.”

 Visit Cold weather advice | United Utilities for more useful information on how to protect your home this winter.

United Utilities is also reminding customers about its Priority Services scheme.

It aims to provide additional support for those who might be elderly, be in ill health, have a disability or mental health problems and those customers who may have financial worries or language barriers. 

If you would like to register for Priority Services, or if you have a family member, friend or neighbour who might benefit, more information can be found on the company’s website at: www.unitedutilities.com/help-and-support/priority-services/, which includes a secure online form to register. Alternatively, call their Priority Services team direct on 0345 672 2888.