Our performance reports
Our 2020-25 business plan outlines seven outcomes, and is the result of thousands of conversations with our customers and stakeholders, detailed consultations with our water regulator, Ofwat and scrutiny by an independent panel, YourVoice. More information on this can be found on our annual performance report page.
As part of letting you know how we're delivering these outcomes, in July each year, we'll share our progress with an Annual Performance Report and further supporting reports that can be downloaded below.
Annual performance reports 2023/24
Annual performance reports 2022/23
Annual performance reports 2021/22
Annual performance reports 2020/21
Annual performance reports 2019/20
Annual performance reports 2018/19
Annual performance reports 2017/18
Annual performance reports 2016/17
Annual performance reports 2015/16