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Performance

For you to have confidence that we are operating in your interests, it is really important that we report in an open and transparent way about how we are performing. Each year we publish an Annual Report which provides both financial and non-financial information. Each July, we issue an Annual Performance Report which describes our progress against the commitments we make in our five yearly Business Plan.

Performing on our Purpose

Our purpose is to provide great water and more for the North West. We report progress in meeting our commitments to act responsibly.

Equality, Diversity, Inclusion

Our Equity, Diversity and Inclusion (ED&I) Report shows the progress we've made towards achieving a more diverse and inclusive workplace, and our plans ahead.

Environmental Performance

Each year, the Environment Agency publishes a summary of water companies performance against six key measures.

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Sept. 2022 performance update

Read an update sent to Ranil Jayawardena MP, on our plans and progress in key areas of both water and environmental performance
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Discover Water

All water companies in England & Wales publish data on their performance each year, covering water quality, leakage and customer satisfaction.

Customer Service

The water consumer body CCW publishes an annual report to highlight the overall performance of water companies in areas that matter the most to our customers.