Performance
For you to have confidence that we are operating in your interests, it is really important that we report in an open and transparent way about how we are performing. How we share our progress takes several forms. For example, each year we publish an Annual Report which provides both financial and non-financial information. Each July, we issue an Annual Performance Report which describes our progress against the commitments we make in our five yearly Business Plan to deliver customer service and environmental improvements across the North West.
On this page, we provide links to the different performance reports we produce, as well as access to the performance reports other organisations pull together about the performance of United Utilities and the water sector more widely.
Integrated annual report
Our integrated annual report describes how we are delivering our purpose, presenting our operational and financial performance for the year.
Sustainability report
Our sustainability report presents our environmental, social and governance (ESG) performance in a format users may find more familiar
Annual Performance Report
Every five years, we commit to a plan to improve customer service and the environment. This report tells you about the progress we are making each year.
Performing on our Purpose
Our purpose is to provide great water and more for the North West. We report progress in meeting our commitments to act responsibly.
Equality, Diversity & Inclusion
Our Equity, Diversity and Inclusion (ED&I) Report shows the progress we've made towards achieving a more diverse and inclusive workplace, and our plans ahead.
Sept. 2022 performance update
Read an update sent to Ranil Jayawardena MP, on our plans and progress in key areas of both water and environmental performance
Discover Water
All water companies in England & Wales publish data on their performance each year, covering water quality, leakage and customer satisfaction.
Environmental Performance
Each year, the Environment Agency publishes a summary of water companies performance against six key measures.
Customer Service
The water consumer body CCW publishes an annual report to highlight the overall performance of water companies in areas that matter the most to our customers.