Switching to Universal Credit?
We can help with your bill payments
If you are about to be transferred to Universal Credit and are worried you may struggle to make your water bill payments, please get in touch.
We know that moving to monthly UC payments can cause issues, especially if you are currently receiving your benefit payments weekly or fortnightly. That’s why we offer lots of ways to support you with your water bill.
This includes an agreed payment break for up to 12 weeks until your first Universal Credit payment arrives.
We can also check to see if we can reduce your bill by switching you to one of our support tariffs so it’s worth getting in touch if you need help with your water bill.
If you are already behind with your water bill payments, we can also ask the Department for Work and Pensions to set up direct deductions from your Universal Credit to pay your water bills.
How to apply
Call us on 0800 072 6765 or complete our online form using the link below and we'll get back in touch with you.