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Eligibility checker

All information collected will be used in accordance with United Utilities' Privacy Policy

Privacy Policy
Are you or a member of your household claiming income-based benefits?
What are Income-based Benefits?
After deducting your rent or mortgage costs, is your household's total income less than £22,500 a year? (Or if you receive a disability benefit is your income less than £23,500 a year?)
Have you fallen behind on more than one water bill payment?
Have you had a change in circumstances within the last 6 months that has reduced your household income?
Do you have a water meter?
Not sure if you have a water meter?
Do you, or anyone in your household receive Disability Living Allowance/ Personal Independence Payment / Attendance Allowance?
Do you use more water due to having a medical condition or large family?
Unsure if you use more water than the average household?
Have you fallen behind on more than one water bill payment?
Do you have a water meter?
Not sure if you have a water meter?
Do all the adults in your household receive State Pension or Pension Credit?
Have you fallen behind on more than one water bill payment?
Do you have a water meter?
Not sure if you have a water meter?
Do you use more water due to having a medical condition or large family?
Unsure if you use more water than the average household?

 

Have you had a change in circumstances within the last 6 months that has reduced your household income?

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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