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Real support for real people

Take a look at our real-life customer stories to see how we've helped people on low incomes, customers whose circumstances have changed, and those who are finding it difficult to keep up with their water bill payments. These examples show the different types of support available and how they could help in situations similar to your own.

Everyone’s circumstances are different, which is why we offer a range of support options. 

If you’re finding it difficult to pay your bill, we're here to help. Call us on 0800 072 6765 or complete our online form using the link below to find the support that’s right for you.

Get started

Low income support

Read real-life stories from customers on low incomes and discover how our affordability schemes have helped them reduce their bills.

Change in circumstances

Explore real-life stories of customers who received help after experiencing unexpected changes to their financial circumstances.

Help with your water arrears

Read how customers with water bill arrears accessed financial support, reduced their debt, and regained control of their finances.

 We understand that reaching out isn’t always easy — but people like you are already getting help. There’s no pressure and no judgement. You can contact us in whatever way works best for you. Head over to our Contact Us page to explore the available options and choose the one that's right for you.

"Customer service at United Utilities is “A-Ok” - every time spoken to one of us on the phone, there have never been any issues" (Customer, Merseyside) 

 

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Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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