Where is my stop tap?

Where is my internal stop tap?

It’s really important to know where your internal stop tap is and how to use it. It could save precious time protecting your home during an emergency – such as a burst pipe, or alternatively so work can be carried out to the plumbing in your home. Most internal stop taps are found under the kitchen sink, but other places they may be found are under the stairs, in an airing cupboard, adjoining garage or in the downstairs toilet.

Your stop taps should be relatively simple to operate, standard water fittings are all closed by turning it clockwise and opened anti-clockwise. We recommend that you test your internal stop tap regularly to avoid it seizing up.

If you are still struggling to find or operate your stop tap, the next thing to do is contact a plumber head here for a list of water industry approved plumbers. Your plumber will be able to attempt or advise you of other options to turn off your water supply internally.

Our short videos here can show you where to find your stop tap.

Where is my external stop tap?

External stop taps are commonly located outside your home or in a public footpath, but sometimes can be found in driveways, gardens or grass verges.

 

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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