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I have a septic tank, do I need to pay full sewerage charges?

If you own a septic tank you don't pay full foul sewerage charges if:

  • the overflow pipe does not feed into the public sewer
  • United Utilities does not drain and pump it out

To discuss whether your charges can be amended, please call us on one of the following numbers:

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Before you call us, please have the following information to hand:

  • details of who owns your septic tank
  • the name of the company that empties your septic tank
  • the date you last had your septic tank emptied, and the cost

 

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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