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Can I carry out a leak repair myself?

Yes - all the pipework within the boundary of your property is your responsibility to maintain, and you are free to carry out any repairs yourself or arrange for someone else to do the work for you.

If you find that the leak is on the water supply pipe, we may be able to repair this under the terms of our private leak repair scheme (PDF 266 KB opens in a new window).

For more information on household and supply pipe leaks, please download our leaflet (PDF 2,684 KB opens in new tab).

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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