Why do I pay for surface water drainage?

Part of your water bill pays for us to take away the rainwater that falls onto your home – including your roof, your driveway, your path - and also the public highway. You’ll find this charge itemised on your bill, under the heading 'Rainwater removal'.

Some properties, however, will drain their rainwater directly into a brook, stream or a soak-away, without the rainwater ever entering our sewer system. If your home fits this description, you could qualify for a reduction in your bill.

You can find out more about surface water drainage here.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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