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I have moved into a property with a meter can I have it removed?

When you move into a home which already has a water meter fitted, you cannot make a request for it to be removed. In short, the law (The Water Industry Act) does not permit the removal of a meter in these circumstances. You can find further information about water meters here.

Don't forget, we have a range of items you can order for FREE which can help lower your bill by reducing your water usage. 

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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