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How can I submit a meter reading if the current one is an estimate or incorrect?

If we have estimated your meter reading, you can submit a meter reading online or via our smartphone app. Once you have submitted your new meter reading we will send you a revised bill.

For further information please call our water meter team on 0345 072 6065. We are open 8am - 8pm, Monday to Thursday, 8am - 6pm on Fridays and 8am - 4pm on Saturdays.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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