After the meter has been fitted can I change my mind?

Yes - you have up to 24 months from the date the meter is fitted to decide if you wish to go back to rateable value charges.

Please contact us on 0345 072 6065 if you need to discuss whether going back to non-metered charges is the right thing for you. 

We will leave the water meter in place though, because if you move home, the new occupiers will be billed using water meter readings.

In some instances we will insist you have a water meter installed, for example if you have a swimming pool or your property has been substantially altered we may need to review how you need to be billed for our services. In these cases we would fit a meter and you would not be eligible to switch back within the normal two year period. Please take a look at our charges scheme for details on when a meter must be installed at a property.