Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

I can't log in to My Account, what should I do?

If you are locked out of My Account, or can't access it for any reason, please try the following suggestions.

  1. The password is case sensitive, so try again using the correct case.
  2. If this doesn't work, click on the 'Forgotten password' link and an email will be sent to you within one hour. You'll need to access this email within 48 hours.

The email will ask a security question which, if answered correctly, will allow you to amend your password and log in again to My Account.

Still need further information or help? Please Contact us.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

Please click the button below to confirm you have seen this message

I have read this info