Can I view my bill online and stop receiving paper bills?

Yes, it’s really easy to make the switch to paperless billing once you’re registered for My Account. You have the choice to view and download your bills online rather than waiting for them to arrive through the post.

All you need to do is log into My Account and and click on the ‘My property and billing details' button in the blue box on the right hand side of your screen. Then, click the 'paperless billing' banner and select 'yes' in from the drop down box. Don’t forget to read and confirm our paperless billing terms and conditions underneath and then click ‘save’.

Screenshot of the 'My property and billing details' page in My Account

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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