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My new home has a water meter, do I need to provide a reading?

When you first move into your new home, you will need to call us on 0345 026 7661 to let us know the date you moved into your new address and also provide your first meter reading. After this, we'll then read your water meter every 6 months. Or, you can submit your meter readings online via My Account.

Not sure how to read your meter? Find out here.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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