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Updating my app

Answer:

If you’re experiencing any issues updating our app or have any questions, please take a look at the dropdowns below.

Woman looking at phone

  • We’re updating the app to:

    • Add new features that make managing your account faster and more convenient.
    • Improve security to better protect your personal information.
    • Fix bugs and enhance performance for a smoother experience. 

    These updates help ensure the app stays reliable, secure, and easy to use. 

  • You're being asked to update because you're currently using an older version of the app that will soon no longer be supported. To continue using the app and access your account, you’ll need to install the latest version.

  • You’re able to do this by going to the App Store or Play Store on your device and select to update the app. You’ll then be using the latest version.

  • There can be various reasons why you can’t update your app: 

    Your Devices Operating System is Outdated 

    To keep the app secure, it only works on: 

    • Android: Version 10 or later
    • iOS: Version 11.0 or later 

    How to check your operating system version: 

    • Android: Go to Settings > About phone
    • iOS: Go to Settings > General > About 

    How to update your operating system: 

    • Android: Go to Settings > Software Update
    • iOS: Go to Settings > General > Software Update 

    If your device can’t be updated to meet these requirements, the app won’t be compatible. 

    Poor Internet Connection 

    Your device will need to be connected to the internet and have a strong enough connection to be able to download or update the app. 

    Device Storage 

    Make sure your device has enough free space to download and install the update. 

    Alternative Option 

    If your device isn’t compatible, you can still manage your account online via My Account to make payments, submit meter reads and more.