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How can I reset my pin number?

You can reset your pin number via our mobile app by selecting ‘forgotten PIN?’ on the log in screen. We will then show you the last 2 digits of the mobile number of the phone you have registered.

If the mobile number is correct, please click ‘confirm’ and we’ll send you a code you can use to reset your PIN. This reset PIN is valid for 20 minutes and you can repeat the process if you don’t enter it in time.

If the mobile number is incorrect, you can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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