Do I need a United Utilities account number to use the App?

Yes, you will need to have a United Utilities account number to be able to use our app.

If you’ve recently moved into the region, please complete our online form and we’ll get your water account set up in no time. Once you’ve got an account number, you’ll be able to use that to register for the app.

If you’re already a United Utilities customer, check the account number you are entering is correct. You'll be able to find your account number at the top of your water bill or by logging into My Account.