My property is empty, can I stop paying my bill?

If you’re not using any water at the property, please let us know by calling us on  0345 026 7661 so that we can update your water account and stop sending bills. We may also disconnect your water supply to avoid the risk of water leaks.

However if you need water for any reason while the property is empty (e.g. while renovating, or for heating or cleaning your property) then charges are still payable.