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My property is empty, can I stop paying my bill?

If you’re not using any water at the property, please let us know by calling us on  0345 026 7661 so that we can update your water account and stop sending bills. We may also disconnect your water supply to avoid the risk of water leaks.

However if you need water for any reason while the property is empty (e.g. while renovating, or for heating or cleaning your property) then charges are still payable.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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