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Understanding your bill

Your bill is based on whether you have a water meter (metered customer) or have no meter (unmetered customer). In order to understand more about your bill, please choose whether you are a metered or unmetered customer, and find out more about recent and future charges:

Metered customer

Find out what makes up your bill and how it is calculated if you have a water meter.

Unmetered customer

Find out what makes up your bill and how it is calculated if you don't have a water meter.

Struggling to pay

If you are struggling to pay you can find the support that suits you.

Bill higher than expected

If your bill is higher than normal, click here to find out why.