Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

Understanding your bill

Your bill is based on whether you have a water meter (metered customer) or have no meter (unmetered customer). In order to understand more about your bill, please choose whether you are a metered or unmetered customer, and find out more about recent and future charges:

Metered customer

Find out what makes up your bill and how it is calculated if you have a water meter.

Unmetered customer

Find out what makes up your bill and how it is calculated if you don't have a water meter.

Struggling to pay

If you are struggling to pay you can find the support that suits you.

Bill higher than expected

If your bill is higher than normal, click here to find out why.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

Please click the button below to confirm you have seen this message

I have read this info