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Our support charges for 2025/2026

Our support charges scheme relates to the period starting from 1st April 2025 to 31st March 2026. Below is a summary of our tariffs that form part of our charges scheme for 2025/2026. You can also click the button below for our full charges scheme document.

Charges scheme 2025/26

WaterSure - a charge for vulnerable groups

If you are eligible for this charge it is based on the average household charge.

  Water Sewerage Total
Average household charge £275.52 £322.31 £597.83


If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be £221.82.

WaterSure Plus - a charge for vulnerable groups

  Water Sewerage Total
Average household charge £275.52 £322.31 £597.83


If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be £221.82.

Help to pay

If you are eligible the annual charges are:

  Water Sewerage Total
Tier 1 £142.27  £154.13 £296.40
Tier 2 £202.75 £219.65 £422.40

Support Tariff

If you are eligible the annual charges are:

  Water Sewerage Total
Band 0 £51.26 £55.54 £106.80
Band 1 £66.82 £72.38 £139.20
Band 2 £115.20 £124.80 £240.00
Band 3 £145.15 £157.25 £302.40
Band 4 £196.42 £212.78 £409.20
Band 5 £226.94 £245.86 £472.80
Band 6 £272.45 £295.15 £567.60
  • Discount for Direct Debit payers - if you pay by Direct Debit we will give you a discount of £5 per year. If you pay your water services through a registered social landlord or local authority that has agreed to receive your water charges and pass them on to us, you will receive a discount of £10per year. 
  • Owners' discount - we will give you a discount of 5% per year if you enter into an agreement with us to pay water services charges for one or more household unmeasured premises that you own and let to tenants. To qualify for the discount, payment must be made as stated on your bill.
  • Other water companies' charges - charges will be different if you live near the borders of our area and receive water supply or sewerage services from another company.
  • Enquiries over how premises are charged - if you are moving into a household premises within our area you can obtain details of our charges for that premises by telephoning 0345 672 2888.