How bills for households without a meter are changing for 2024/2025

Customers without a water meter usually pay for their services through a charge that is based on the rateable value (RV) of their premises.

Changes in tariffs 2024/2025 (including inflation of 4.2%)

  2023/24 2024/25 Change %
Water standing charge £72.78 £80.22 10.2%
Water charge per RV* £1.205 £1.329 10.3%
Sewerage charge per RV* £1.850 £2.070 11.9%

*Rateable Value for the premises

Example bill changes

  2023/24 2024/25 Change % Change £
Premises with RV 100 £378 £420 11.1% £42
Premises with RV 150 (typical) £531 £590 11.1% £59
Premises with RV 200 £684 £760 11.1% £76

The diagram below shows the typical unmeasured bill of £590 (2024/2025 prices) and how it is shared across the services we provide.

2445no meter pie.JPG

Every five years Ofwat, our regulator, sets price controls for how much revenue each company can collect from its customers. In 2019, Ofwat set price controls for 2020 to 2025.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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