Our household charges 2024/2025
Our household charges scheme relates to the period starting from 1st April 2024 to 31st March 2025.
Below is a summary of our tariffs that form part of our charges scheme for 2024/2025 (PDF 4,577 KB opens in a new window). We are delighted that our charges scheme for 2024/25 has been awarded the Crystal Mark for the clarity of the document.
You can find our prior year charges here.
Our expected average household water bill for 2024/25 is £481, an increase of 7.9 per cent compared to our 2023/24 charges.
Your water bill will be more or less than this amount depending on the services you receive from us and whether you have a water meter or your charges are based on your home's rateable value. Please visit 'Understanding your bill' to watch a short video which explains how we calculate your charges.
In straightforward terms, we charge you for the following services:
- Supplying clean water to your home
- Taking away and cleaning all your dirty water (which we call sewerage services)
- Taking away all the rainwater that falls on your home and the public roads and footpaths
- Standing charges to cover customer services such as reading your water meter (if you have one), sending bills and dealing with enquiries
Please note that the charges shown do not include VAT and are annual, unless stated otherwise.
Household charges if you don't have a water meter
Unmeasured water charges
| Water | |
|---|---|
| Standing charge £80.22 |
Charge per £RV* £1.329 |
Unmeasured sewerage charges
| Foul drainage charge per £RV | Surface water drainage charge per £RV | Highway drainage charge per £RV | Total charge per £RV* | |
|---|---|---|---|---|
| All services | £1.271 | £0.550 | £0.249 | £2.070 |
| No surface water drainage service | £1.271 | n/a | £0.249 | £1.520 |
| Surface water drainage and highway drainage services only | n/a | £0.550 | £0.249 | £0.799 |
*RV charges: if you don't have a water meter, your bill is a fixed amount each year based on the rateable value of your home. To calculate your bill, we multiply your rateable value by the £RV charge shown in the table above.
| Unmeasured swimming pools | |
|---|---|
| Unmeasured swimming pool charge (per year) | £129.84 |
Household charges if you have a water meter
Measured water charges
| Water | |
|---|---|
| Standing charge £23.99 |
Volumetric charge per m3 £2.164 |
Assumes a 15mm meter has been fitted.
Measured sewerage charges
| Standing charge | Foul drainage volumetric charge per m3 | Surface water drainage fixed charge | Highway drainage fixed charge | |
|---|---|---|---|---|
| All services | £5.15 | £1.485 | £82.37 | £38.21 |
| No surface water drainage service | £5.15 | £1.485 | n/a | £38.21 |
Assessed charges - when we're unable to fit a water meter
If you live in a household premises and you have applied to have a meter fitted free of charge (including altered household premises ) but a meter cannot be installed, an assessed charge is available. It is a fixed annual amount varying according to the type of premises, except where only one person lives at the premises:
| Type of premises | Water | Sewerage | Total |
|---|---|---|---|
| Single person household (not applicable to any premises which have a swimming pool that automatically refills and can hold more than 10,000 litres) | £113.91 | £197.18 | £311.09 |
| Detached (includes houses, link detached houses and bungalows)* | £284.90 | £314.54 | £599.44 |
| Semi-detached (includes houses and semi-detached bungalows)* | £254.79 | £293.93 | £548.72 |
| Other household premises (includes flats and terraced houses)* | £187.84 | £247.95 | £435.79 |
|
Larger premises - a premises which either:
|
£552.85 | £498.42 | £1,051.27 |
| Single pensioner household* | £105.71 | £191.18 | £296.89 |
| Two pensioner occupiers* | £174.69 | £238.66 | £413.35 |
*excludes premises which meet the larger premises criteria
If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge for each type of premises will be reduced by £82.37.
WaterSure - a charge for vulnerable groups
If you are eligible for this charge it is based on the average household charge.
| Water | Sewerage | Total | |
|---|---|---|---|
| Average household charge | £225.83 | £255.16 | £480.99 |
If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be £172.79.
Help to pay
If you are eligible the annual charges are:
| Water | Sewerage | Total | |
|---|---|---|---|
| Tier 1 |
£135.36 |
£146.64 | £282.00 |
| Tier 2 | £192.96 | £209.04 | £402.00 |
Support Tariff
If you are eligible the annual charges are:
| Water | Sewerage | Total | |
|---|---|---|---|
| Band 0 | £48.96 | £53.04 | £102.00 |
| Band 1 | £63.36 | £68.64 | £132.00 |
| Band 2 | £109.44 | £118.56 | £228.00 |
| Band 3 | £138.24 | £149.76 | £288.00 |
| Band 4 | £187.20 | £202.80 | £390.00 |
| Band 5 | £216.00 | £234.00 | £450.00 |
| Band 6 | £259.20 | £280.80 | £540.00 |
- Discount for Direct Debit payers - if you pay by Direct Debit we will give you a discount of £5 per year. If you pay your water services through a registered social landlord or local authority that has agreed to receive your water charges and pass them on to us, you will receive a discount of £10per year.
- Owners' discount - we will give you a discount of 5% per year if you enter into an agreement with us to pay water services charges for one or more household unmeasured premises that you own and let to tenants. To qualify for the discount, payment must be made as stated on your bill.
- Other water companies' charges - charges will be different if you live near the borders of our area and receive water supply or sewerage services from another company.
- Enquiries over how premises are charged - if you are moving into a household premises within our area you can obtain details of our charges for that premises by telephoning 0345 672 2888.
How bills for households with meters are changing for 2024/2025
How bills for households without a meter are changing for 2024/2025
How bills for households with an assessed charge are changing for 2024/2025
Assurance statement
Our assurance statement - charges submission 2024/2025 can be viewed here (PDF 1,177 KB opens in a new window)
Charging rules
Our household charging rules (PDF 206 KB opens in a new window)
Charges for 2023/2024 can be found here
Charges for 2022/2023 can be found here
Charges for 2021/2022 can be found here
Charges for 2020/2021 can be found here