Outside your property

  • Have you used more water in the garden over the summer months? This could be due to laying a new lawn, installing a new pond, a new simming/paddling pool, increased hosepipe usage, jet washing or any other reason 

  • Have you recently carried out any building work? For example, a new extension or renovating your home

  • Is your outside tap leaking?
Yes                         No 

Important Notice

Frozen Pipes

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. If you think your pipes may be frozen but they have not split or burst, there are some simple steps you can take to help slowly thaw them by using a hot water bottle or hairdryer, starting from the end nearest your tap.

Remember to avoid using a naked flame as this may not be safe. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Frozen pipes

Please click the button below to confirm you have seen this message

I have read this info