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Reason why your water bill is higher than expected

You have answered yes to any of the lifestyle questions, this is likely to be the reason for an increase in your water use. 

If you’ve answered yes to you or anyone in your home having a medical condition, please check to see if you qualify for our WaterSure scheme 

Why not order some water saving freebies to help save water in the home? They’re easy to fit and will help to reduce both your water and energy bills. 

Important Notice

Frozen Pipes

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. If you think your pipes may be frozen but they have not split or burst, there are some simple steps you can take to help slowly thaw them by using a hot water bottle or hairdryer, starting from the end nearest your tap.

Remember to avoid using a naked flame as this may not be safe. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Due to the recent freezing weather conditions, some of our customers have called to say their water has gone off or it’s coming out the tap in a trickle. This could be due to frozen pipes in your home. For lots of advice on how to deal with frozen pipes, please take a look at our winterwise page.

Frozen pipes

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