Image of a customer using a laptop

Water Without Worry

We want to make sure all our customers across the North West can enjoy Water Without Worry. It’s about bringing together all elements of our customer services to help customers take control of their bills and access the support they need with both their payments and the services we provide.

Water Without Worry

We know that supplying water is a vital service to the communities we serve and we really don’t want any of our customers to worry about their bills or having access to additional support as and when they need it.


Our Water Without Worry mission is a big one but there’s much more to it than just helping those who need some additional support with their bills and payments. We are doing a lot more around the North West that can help everyone take control of their water bills.

Alongside our industry-leading affordability schemes, we’re also helping customers to reduce their bills by providing water saving tips and encouraging water meter applications to enable our customers to use Water Without Worry. Our Community Champions will also be out and about at various events, spreading our Water Without Worry messages amongst local communities throughout the North West.