PayAsUGo terms and conditions
Eligibility criteria
To be eligible for our PayAsUGo payment option you must have a fluctuating household income and be certain that you will be able to keep up to date with a flexible payment arrangement rather than a more structured arrangement.
You must also be up to date with your current bill and have no outstanding arrears from previous bills.
In addition to the above, you must also live at the address which is on your water bill.
For you to be eligible for our PayAsUGo arrangement you must have a mobile number saved to your water account. This is one of our digitally structured plans so we will request that you download and pay through our mobile app or via our website. Where this isn’t possible, alternative ways to pay will be shown on your payment schedule, these include the option to call our automated payment line on 0800 980 6050 or making payment via bank transfer.
If you stop making payments and do not meet your payment deadline you will be removed from PayAsUGo and your arrangement will be cancelled. You will receive notification of this via text message and will need to contact us to set up a more structured payment arrangement.
United Utilities’ decision in relation to a person’s eligibility for the scheme will be final. We also reserve the right to:
- Amend the eligibility criteria and to suspend or cancel the scheme at any time; and
- Close the scheme to new customers at any given time.