Low Income Water Discount

The good news is that you don’t need to complete an application form to receive this discount. It is applied automatically for those customers who met our eligibility criteria on the qualifying date. 

• For the 2026/27 discount the qualifying date was 1 December 2025

If you, or someone in your household can answer ‘yes’ to all of the following bullet points, then it’s likely you will receive the discount:

• You are receiving means tested benefits
• You must receive means-tested financial support towards your housing cost through Housing Benefit or the housing-costs element of Universal Credit
• You are not already receiving support with your bill through any of our other schemes including WaterSure, Back on Track or Help to Pay (please check your bill for confirmation)
• Your yearly water bill from 1st April 2025 to 31st March 2026 was more than £400 (or is expected to be more than this, in the case of measured charges)

• Your yearly water bill from 1st April 2025 to 31st March 2026 was more than £400 (or is expected to be more than this, in the case of measured charges)

Check your eligibility

If you have not received this discount for your 2026/27 bill but believe you met our 2026/27 eligibility criteria on 1 December 2025, please complete our online form and we will get back in touch with you. We must receive your application by 31 March 2027 to be eligible for the 2026/27 discount.

Online form

Even if you don’t meet the criteria to receive our Low Income Water Discount, we have lots of ways to make your bills more affordable. Please call us on 0800 072 6765 if you are having difficulty paying your bill so we are aware of this and can help.