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Customer viewing their bills online

Your Bill

We think it's a good thing to know exactly what you pay for in life and your water bill is no exception. In this section we've included an explanation of your bill, the services you pay for and the different ways you can pay your bill.

Don't forget to download our handy guide on how to save money on your bills as well as information about the services you pay for. There's a version if you don't have a water meter (PDF 2.80 MB opens in new window) and one if you have a water meter (PDF 3.20 MB opens in new window).

Sign up/log in to My Account

Set up a direct debit, make quick single payments and manage your account online.

Ways to pay your water bill

Find out more about all the ways you can pay your water bill by clicking the link below.

Difficulty paying your bill

If you're having trouble paying your bill, get in touch and find out how we can support you.

Understanding your bill

Let us explain how we calculate the cost of your water and wastewater services. Jargon not included!

Bill higher than expected

If you have a water meter and your bill is higher than normal, click here to find out why.

Our charges for 2024/25

Household charges for metered and unmetered customers for 2024/25.

Our charges for 2023/24

Household charges for metered and unmetered customers for 2023/24.

Rateable value explained

If you don't have a water meter, we use your home's rateable value to calculate your bill

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Set up a Direct Debit

Setting up a Direct Debit allows you to spread your water bill payments over the year rather than paying one lump sum. We'll even knock £5 off your annual bill.

Got a question about your bill?

If you have a question about your bill, click there to view our frequently asked questions.

Apply for a water meter

We're pleased you're interested in applying for a water meter, they’re a great way to save money.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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