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Moving out of your home

If you’re moving out of the North West or moving into a property where you’re no longer responsible for paying water bills, please let us know so we can make sure your final bill is right. 

Simply give us a call on 0345 026 7661 and let us know the following:

  • the date you moved (or are due to move) out of your home
  • the final reading from your old address, if you have a meter
  • your new address to send your final bill or refund to

We’re open 8am until 8pm Monday to Thursday, 8am until 6pm on Fridays and 8am until 4pm on Saturdays.

Call 0345 026 7661

Don't want to give us a call?

If you need to tell us about your move outside of our opening hours or you simply prefer to tell us online, then it’s easy to move using our MyAccount service. If you’ve not got an online account set up with us, it’s really simple and easy to do and you’ll just need your account number and email address to get started.

Log in/Register for My Account

 

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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