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Existing customer

We know things are busy when you move home but we would love to help you get settled in. To get your account set up simply give us a call on 0345 026 7661 and our friendly team will be able to help you with the lowest tariff, talk you through the easiest payment options as well as understanding any additional support or requirements you may have. 

The best time to let us know you are moving is on your move in date, however we know you might be a little busy that day, so within a couple of days after would be great too.

You will need:

  • the date you moved (or are due to move) out of your home
  • a reading from your old and new address if either has a water meter
  • your new address or forwarding details

Need help with the meter read? Find help with finding and reading your meter here

We’re open 8am until 8pm Monday to Thursday, 8am until 6pm on Fridays and 8am until 4pm on Saturdays.

Call 0345 026 7661

Don’t want to give us a call?

If you need to tell us about your move outside of our opening hours or you simply prefer to tell us online, then it’s easy to move using our MyAccount service. If you’ve not got an online account set up with us, it’s really simple and easy to do and you’ll just need your account number and email address to get started.

Log in/Register for MY Account

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall and snow across the North West may be causing flooding in some parts of the region.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall and snow may be causing flooding in some parts of the North West. If you’re experiencing flooding from a road or footpath and there is no evidence of sewage please report this to your local council, who are responsible for highways drainage flooding. Our teams are out helping customers who have experienced sewer flooding.

Flooding advice

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