New customer
If you've never been a customer of United Utilities, we're here to help you settle in.
We know things are busy when you move home but we would love to help you get settled in. To get your account set up simply give us a call on 0345 026 7661 and our friendly team will be able to help you with the lowest tariff, talk you through the easiest payment options, and discuss any additional support or requirements you may have.
The best time to let us know you are moving is on your move in date, however we know you might be a little busy that day, so within a couple of days after would be great too.
You will need:
- your new address
- the date you moved in
- a meter reading (if your new property has a meter)
Need help with the meter read? Find help with finding and reading your meter here
We’re open 8am until 8pm Monday to Thursday, 8am until 6pm on Fridays and 8am until 4pm on Saturdays.
Don’t want to give us a call?
If you need to set up your account outside of our opening hours or you simply prefer to tell us online, then please complete this online form to get the process started. You will need:
- your new address
- the date you moved in
- a meter reading (if your new property has a meter)
Need help with the meter read? Find help with finding and reading your meter here