Existing customer
If you're moving within the North West, we'll get your account updated in no time
If you're new to the North West and not sure if we're your water supplier, check our map to see if you're in our supply area.
If you're moving within the North West, we'll get your account updated in no time
If you're responsible for your water bill for the first time, we'll set you up in no time
If you are no longer responsible for your water bill we're here to help you
Use 'TAP' our free online landlord tool to tell us about tenancy changes
Your stop tap controls the flow of water into your home. It’s usually found under the kitchen sink, or sometimes in the cellar or garage. It’s handy to know where it is so you can turn the water off quickly if your pipes freeze or burst.
Found it? Make sure your stop tap is working. It's also worth checking if your household Insurance covers burst pipes.
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It’s easy to let us know you’re moving into new accommodation. Just fill in one of our online forms, then you’re good to go!
If you have a question about your move, click here to view our frequently asked questions.
Why not download our App to check your bill, submit a meter reading or report a leak.