Appearance of your water

The quality of drinking water in the North West is excellent, but on rare occasions tap water may become discoloured, appear cloudy, or seem to have very small particles in it. 

This can be due to a range of reasons, including metals such as iron, copper or lead which can come from the pipes the water travels through, or simply from trapped air. 

We have provided information below to help you identify what could be causing this problem, reasons why it is happening and what you can do to help resolve it. 

Discoloured water

Click here if you have brown, orange, yellow or black water

Click here

Cloudy or white water

Click here if your water is white or cloudy

Click here

Blue, pink, green or other coloured tap water

Click here if you have blue, pink, green or other coloured tap water

Click here

Up My Street

Click here to find out if there are any issues that may be impacting the water supply in your area

Click here

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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