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Unusual taste or smell

We work round the clock to make sure your tap water is clean and drinkable at all times. Very occasionally, our customers contact us to let us know that their tap water has an unusual taste or smell. Watch the videos below that have been created to help you with any issues you may be experiencing.

Chlorine

Click here if your tap water tastes or smells of chlorine

Click here

Earthy or musty

Click here if your tap water tastes or smells earthy or musty

Click here

Chemical

Click here if your tap water tastes or smells of chemicals, anti-septic/TCP, rubber or plastic

Click here

Bitter or metallic

Click here if your tap water tastes or smells bitter or metallic

Click here

Petrol or diesel

Click here if your tap water tastes or smells of petrol or diesel

Click here

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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