Unusual taste or smell?
Your water can smell or taste different to normal at times. See what may be the cause.
Providing our seven million customers with a constant supply of safe, high quality drinking water every day is thirsty work! We work around the clock, using our people, technology and the natural water cycle to make sure the North West's homes and businesses have the water they need to keep everything ticking along nicely.
In this section we’ve included some useful information on the tests we carry out on your water to keep it in tip top condition. You can also download a report about the quality of the water in your area by entering your postcode below.
Very occasionally, you may experience issues with your water such as discolouration, especially if we’re repairing a water main in your area following a burst. We’ve provided some advice to help you identify what could be causing a problem together with what you can do to help resolve any issues.
Your water can smell or taste different to normal at times. See what may be the cause.
Your water may appear discoloured, cloudy or have bits in. See what may be the cause.
Cleaning Guru Annemarie shares tips to keep bathrooms & kitchens slime and stain free.
Find out more about how we provide clean water to the North West.
We make sure that your water passes strict tests before it comes out of the taps. Find out what makes it so clean and drinkable.
The usual signs of a hard water supply are scaling inside kettles, poor lathering of soaps and scum.