Cookie consent

We use cookies to track how you use our website to help improve your experience and show you personalised content. You can accept the use of all cookies or manage them individually. You can find out more about your options by clicking “manage cookies".

Strictly necessary/functionality cookies

Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.

Find out more about our cookies

Your Pipes

This is a page dedicated to your water supply pipes, this is where you can learn more about your pipes, how you can treat and maintain them as well as advice for keeping them in tip-top condition during all weather conditions.

Cold weather advice

Protect your home this winter by following our cold weather advice

Water supply pipes

What you need to know about the pipes that connect your home to the water mains in the road

Lead pipes

Lead pipes carry certain health risks. But don't worry, we'll help you identify if you have them and how they can be replaced

Burst pipes

Follow our tips to help get back up and running after a burst pipe

Standpipes

Click here if you require an additional water supply outside of our normal supply arrangements

Household leaks

If you think you may have a leak in your home, please don't panic! We'll walk you through what to check.

Up My Street

Click here to find out if there are any issues that may be impacting the water supply in your area

Current incidents

Frequently asked questions

  • If you want to replace a lead pipe, please complete our online lead pipes replacement form or call us on 0345 072 6082 for information on the scheme.

    Still need further information or help? Please Contact us.

  • Many houses built before 1970 have lead plumbing and also a lead supply pipe (the underground pipe which connects your home to the water main in the street). If your home was built after 1970, it is unlikely to have lead pipes. 

    A simple check is to look at the pipework in your kitchen. Find the pipe leading to the internal stop tap (usually under the kitchen sink). Lead pipes are dark grey (under any paint) and are soft and easily marked. If in doubt, ask a plumber to check for you.

    We also have lots of helpful advice about lead pipes here.

    Still need further information or help? Please Contact us.

  • There are a few simple things you can do to minimise any health risks from lead pipes.

    Run the water: when you wake up in the morning, run the cold tap in the kitchen to flush out any water that has been standing in the pipes overnight. A sink full should do it. You can always use this water for your plants.

    Flush the loo: flushing the loo will also do the job of clearing any water that has been standing in the pipes overnight.

    Use the kitchen tap: only use water from the cold tap in the kitchen for drinks and food preparation. You can find more tips here.

    Still need further information or help? Please call us on 0345 672 3723.

View more FAQs

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

Please click the button below to confirm you have seen this message

I have read this info