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Protect your home this winter

What to do when pipes freeze, thaw and burst in the cold weather. View our guides on insulating your pipes ready for the cold and advice on what to do in the case of a frozen or burst pipe.

Prepare, insulate, protect

See our advice for how to protect your property for the cold weather.

Frozen pipe?

If you have no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic, you could have frozen pipes.

How to deal with frozen pipes

If you're experiencing no water or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic, you could have frozen pipes.

Protect your home for the winter weather

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Advice for Businesses

See our advice to protect your business over the cold winter months

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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