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Sewer improvement work in your area

We may be heading up your street

Every time you take a shower, flush the loo or wash the dishes the used water is carried along a vast underground network of drains and sewers to our wastewater treatment works, so it can be cleaned and then safely returned to watercourses within the local environment. 

With over 78,000 kilometres of sewer network and over 560 treatment works to maintain and operate across the North West, we’re carrying out a range of improvement projects and maintenance work.

The work will help prevent sewer blockages and flooding, help to deal with increased volumes of used water from growing communities or make sure the treatment works operate efficiently. So that the sewers run smoothly and high quality water is returned to the natural environment.

We’ll let you know if we’re working in your community and of course we’ll do all we can to avoid causing any disruption or inconvenience.

Flooding prevention

It’s always helpful to have advance warning of issues before they become a real problem. We’re often only made aware of blockages or flooding from the sewer network when customers call to let us know. But that’s about to change and you may see our teams out and about in your area.

Find out more

Wash, flush…carry on as normal

You can still flush the loo and continue to use all your appliances or facilities that take away the used water from your home or business.

If you would like to speak to our friendly team, please call us on 0345 672 3723.

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall and snow across the North West may be causing flooding in some parts of the region.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall and snow may be causing flooding in some parts of the North West. If you’re experiencing flooding from a road or footpath and there is no evidence of sewage please report this to your local council, who are responsible for highways drainage flooding. Our teams are out helping customers who have experienced sewer flooding.

Flooding advice

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