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UU Wastewater truck

Wastewater Services

Every day we collect 1,271 million litres of used water (from flushed loos, emptied sinks, baths, showers and household appliances) and take it along 78,000 kilometres of pipes and sewers to our wastewater treatment works for cleaning, before safely returning it to the rivers and sea. It's a dirty job but we're more than happy to do it - after all, number twos are our number one priority!

Got an emergency involving wastewater?

If you are currently experiencing problems with your wastewater, such as sewage water flooding, please click on the report a problem button below.

REPORT A PROBLEM

Sewers and drains explained

They may be out of sight, but some pipes and drains shouldn't be out of mind. Find out which ones you are responsible for.

Flooding advice

Not all flooding is the result of problems with our sewers. In fact, a lot isn’t. Find out what type of flooding is affecting you and how to protect yourself.

Wastewater pollution

Find out about how you can prevent sewage pollution and what we're doing to make our beaches cleaner.

Stop the Block!

Avoid blockages in pipes, drains and the sewers.

Connected correctly?

Check your drains are properly connected and you'll be protecting your local rivers and streams.

Sewer improvement works

You may see us out and about in your area over the next few months.

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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