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Translation services

If you need a telephone language interpreter, please call us

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Your Query Phone number Opening hours
Priority Services 0345 672 2888

8am - 8pm Monday to Thursday 

8am - 6pm on Fridays

8am - 4pm on Saturdays
Billing and Accounts

0345 672 2888
(without meter)

0345 672 2999
(with meter)
Water and Wastewater 0345 672 3723 24 hours a day

When you call these numbers, you will hear messages in English, but please stay on the line until we answer.

We will ask you to confirm your:

  • name
  • telephone number
  • preferred language

We will then connect your call to an interpreter in your preferred language as quickly as we can, to help us with your query.

For more ways to get in touch, click here to visit our 'Contact us' page.

Having difficulty reading our website?

Why not try clicking on the below 'ACCESSIBILITY HELP?' link to translate everything that is on our website into over 100 languages.

To access 'Recite Me', all you need to do is click on the pink ‘ACCESSIBILITY HELP?’ button at the bottom right of the page or click the button below.

Access ReciteMe

Important notice

Heavy rainfall and sewer flooding

The heavy rainfall may be causing flooding in some parts of the region.

Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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