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Our free accessibility tool lets you customise our website in a way that helps you use it best.
You can also register for Priority Services by calling us on 0345 072 6093. If you no longer require support from Priority Services and wish to leave, you can also call us on 0345 072 6093.
If you would like to contact us using a British Sign Language interpreter, please visit the link below. We’re available between 8am - 8pm Monday to Sunday.
Our free accessibility tool lets you customise our website in a way that helps you use it best.
English not your first language? Please call us on 0345 672 2888 for full translation services.
If you're unsure if a caller is from United Utilities, call us on 0345 672 3723 to check their identity.
Our lowest bill guarantee means it's easier than ever to reduce your bill with a meter.
Our priority services is set up to provide customers with additional support no matter what you need it for. We have initiatives to help out with mental health, hearing or speech difficulties, visual impairment and those who need extra support during home visits.
We also offer additional support for dialysis patients. Click below to find out more.
By registering with us you will automatically be added to the Electricity North West Priority Services Register. Want to know more about Electricity North West’s Priority Services Register? Click here to find out.
Not covered by Electricity North West? If you live within Merseyside, Wirral or mid Cheshire, your electricity network provider could be SP Energy Networks. You can also register for their Priority Services scheme here.
For further information about how your personal information is used please refer to our Privacy Policy for Priority Services.
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