When you turn your taps on, you can expect your water pressure to have enough force and volume to easily fill a glass or kettle, for example.
If your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic.
- Check to see if your neighbours are also affected
- Check your post in case we have posted a shut off card through your door to let you know we're working on the water supply network in your area
- Check if there is a known issue with the water network in your area
- If you can’t see the issue listed within your area please call us on 0345 6723 723 (24-hours-a-day) or you can live chat with us between 9am-7pm, Monday to Friday
Our promise to you
We provide water at a minimum pressure of what’s known as ten metres static head, which should be ideal for day-to-day use. In more simple terms, this means the water pressure should be powerful enough to fill a 4.5 litre (or 1 gallon) container in 30 seconds.
If your water pressure falls below ten metres static head, twice within a four-week period (each time longer than an hour), you can claim £50 once per year. If we’re aware of this problem, we'll automatically pay this to you.
This doesn’t apply if the drop in pressure is because of restrictions, such as a drought or because of required work to resolve an emergency, such as a burst water main, planned works or problems on your own pipework.