How our work may affect you
We're carrying out this important investment to improve the water network in Carlisle, ensuring customers can receive a reliable and high quality water supply for many years to come
Temporary changes to the appearance of your water supply
During our work there is a possibility that you may experience a slight discolouration to your water supply. We'll do all we can to prevent this from happening, but we need to take each section of pipe out of operation as our work progresses.
To ensure we keep taps flowing to homes and businesses, the water will be rerouted and flow direction changed within the pipe network. This can disturb the sediment, and result in some temporary short term discolouration which we understand can look unpleasant and tends to be more noticeable when filling a glass or running a bath.
Discoloured water is unlikely to be harmful and can often be cleared by allowing the first incoming cold water tap (usually in the kitchen) to run at a trickle until it clears. This can clear quickly, but could take longer as it is dependent on how much of the mineral deposit has been disturbed.
Alternatively the water may appear 'cloudy' or 'milky' which is often a result of trapped air while we've been working, this generally disappears as the air escapes from the pipes. If a glass is filled and left to stand for a few minutes, you should notice that tiny air bubbles will rise to the surface and the cloudy appearance will disappear.
For some stages of the project we'll use high pressure water jetting to flush the pipes and remove the mineral deposits from the network. This work often takes place over night when there is less demand for water. We will be using equipment that will generate noise, however our teams will do all they can to ensure any disruption is kept to an absolute minimum.
We'll be carrying out our work in phases which may require temporary traffic management, lane closures and on occasions we may need to temporarily close roads.
Don't worry, if you live or work in the area, we'll write to customers in advance of the work starting to provide further information about how our work may affect you and provide updates. We'll also hold local community drop-in sessions as the project progresses.
Thank you for bearing with us while we carry out our work. If you have any queries about this work please call us on 0345 672 3723 quoting project number AMEY U.80018815. We'll be happy to help.