Your Connection Journey
Our guide below outlines the steps involved in getting a water and wastewater connection from start to finish so you know what to expect.
Our step by step guide to getting connected
Getting a water and wastewater connectionIf you’re planning on having a water and wastewater connection in the next 12 months our step by step guide will explain the process of getting connected in 4 simple steps. Our key shows you what pipework you are responsible for and what UU is responsible for. |
Step 1: Contact us to discuss your projectCall us on 0345 072 6067 and one of our dedicated case managers will help explain the process of what you need to do. Once you have applied for a water and wastewater connection (p1 & p2) we will work with you to help guide you from start to finish. You will have to arrange a contractor to carry out your wastewater connection. |
Step 2: QuotationOur friendly and helpful Developer Services Inspector will visit your site and help guide you with the water pipe laying process to ensure you have everything you need to make this go smoothly. |
Step 3: You lay your pipeworkAll work within your private boundary will be completed by you or your contractor. Your Case Manager will advise you where you should lay out your new water supply pipe to. Your wastewater connection will be made by your appointed contractor and not United Utilities. If everything is in order, we'll issue an approval notice to your contractor within 10 working days, granting them permission to carry out the work. |
Step 4: We complete the jobOnce your new pipe work is laid and timescales for connections agreed - United Utilities field team will come to site and make your new water service connection live. Usually, your new water meter will be installed on the day of connection. Once your appointed contractor has received the approval to work on the public sewer for the wastewater connection, they can start the connection work. |
Connection completeYour new United Utilities account will be set up. We aim to complete the new water connection in line with your expectations so you have your new water supply ready for use as soon as you need it. Once your contractor has connected the drains to the sewer we will need to inspect it to ensure it has been done correctly. If the work has been carried out satisfactorily, we’ll issue a completion certificate. |
Step 1: Contact us and apply
Step 2: Quotation
If you do want a formal quote, we may arrange a site survey to fully understand your project and requirements, including what traffic management may be required.
Once we’ve visited your site to fully understand your project, we’ll be able to provide you with an accurate quote, we will send you a quote pack which will advise you of what you need to do next.
Step 3: You lay your pipe work
Once you accept the quote you'll be able to carry out the work on your side of the boundary.